Effective Date: 04/15/2025
Welcome to HubQ. This Privacy Policy explains how HubQ, Inc. ("HubQ," "we," "us," or "our") collects, uses, shares, and protects your information when you use our mobile application, website, or any other related platforms and services (collectively, the "Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use the Services.
1. Scope of Policy
This Privacy Policy applies solely to information collected through our Services. It does not apply to third-party websites, platforms, or services that may be linked through our platform. These third-party platforms have their own privacy policies and data handling practices. We are not responsible for the content, policies, or actions of any external sites or services. Your interaction with those platforms is at your own discretion and risk.
2. Who Controls Your Data
Your information is collected and controlled by:
HubQ, Inc.
24-47 44th Street, Office 2
Astoria, NY 11103
United States
HubQ UK Office
66A Yardley Road
Acock Green
Birmingham B27 6LG
United Kingdom
đź“§ Email: support@hubq.ai
3. Information We Collect
We collect personal and non-personal information in several ways:
- Information You Provide: Includes your name, email, profile photo, contact details, travel preferences, and payment information when creating an account, making purchases, or communicating with us.
- Public Content: Any content you post (e.g., photos, comments, reviews) that is publicly visible on the platform may be accessible to others.
- Transaction & Payment Info: Collected for bookings, purchases, and promotions, and processed securely via providers like Stripe.
- Device & Usage Data: Information like IP address, device type, browser, and activity logs is automatically collected.
- Location Information: If you allow location access, we may collect your real-time GPS data for service functionality.
- Social Media & APIs: If you link a social media account, we may receive data from that service, depending on your settings.
- Cookies & Tracking Tools: Used to personalize your experience, analyze site usage, and deliver relevant ads.
4. How We Use Your Information
We use your information for both business and commercial purposes:
- To operate and improve the Services
- To personalize your experience and recommend relevant content
- To process transactions and travel/event bookings
- To fulfill legal obligations and ensure platform security
- To send you updates, notifications, or promotional offers (you may opt-out anytime)
- To analyze usage and develop new features
- To protect against fraud, abuse, or legal violations
We may also generate inferences (e.g., preferences or interests) based on your activity and usage.
5. How We Share Your Information
We may share your information in the following situations:
- Service Providers: With trusted third parties who support our platform operations (e.g., hosting, payments, analytics).
- Travel & Event Partners: Your info may be shared with hotels, airlines, or ticket providers to complete your bookings.
- Affiliates & Acquirers: If we undergo a merger, acquisition, or reorganization, your data may be transferred accordingly.
- Legal Requirements: To comply with legal obligations, enforce our policies, or respond to lawful requests.
- Advertising Partners: To deliver targeted ads and measure ad performance, we may share anonymized or cookie-based data.
- Public & Other Users: Content you post publicly may be viewed or reused by others.
We do not sell your personal data, but some data use for advertising may be considered “sharing” under certain privacy laws.
6. Cookies & Tracking
We use cookies and similar technologies to enhance your experience. These include:
- Necessary Cookies - Enable core features and security.
- Preferences Cookies - Save your settings and preferences.
- Analytics Cookies - Help us understand usage patterns.
- Marketing Cookies - Used by advertising partners to display relevant ads.
You can manage cookie settings through your browser or device. More info:Â www.allaboutcookies.org
7. International Data Transfers
By using our Services, you agree that your data may be transferred to and processed in the United States or other countries where our partners operate. If you are in the UK or EU, we use appropriate safeguards such as Standard Contractual Clauses to protect your data during transfer.
8. Data Security & Retention
We use industry-standard technical and organizational measures to protect your information. While no system is 100% secure, we continually monitor and update our security practices.
We retain personal data as long as needed to provide Services or as legally required. We may delete or anonymize data that is no longer needed.
9. Your Privacy Rights
Depending on your location, you may have the right to:
- Access and request a copy of your personal data
- Correct or delete your information
- Opt out of marketing or the sale/sharing of personal data
- Object to or restrict data processing
- Limit the use of sensitive personal data
- Request data portability
- Withdraw consent at any time
To make a privacy request, email us at support@hubq.ai. We may need to verify your identity before processing your request. If we deny a request, we'll explain why.
10. Do Not Track & Global Privacy Control
We currently honor Global Privacy Control (GPC) signals and will opt you out of data sharing or sale when detected. We do not respond to browser-based Do Not Track (DNT) settings at this time.
11. Children's Privacy
HubQ does not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected data from a child, we will delete it promptly. Parents can contact us to request deletion.
12. Financial Incentives
From time to time, we may offer promotional rewards or discounts in exchange for marketing permissions (such as joining our email list). These programs are optional and based on the value of your data. You may withdraw at any time by contacting us.
13. Changes to This Policy
We may update this Privacy Policy periodically. If we make material changes, we will post the new policy on our site and update the “Effective Date” above. Continued use of the Services indicates your acceptance of the changes.
Contact Information
If you have any questions about these Terms, please contact us:
đź“§ support@hubq.ai
📍HubQ, Inc.
24-47 44th Street, Office 2
Astoria, NY 11103
United States
📍HubQ UK Office
66A Yardley Road
Acock Green
Birmingham B27 6LG
United Kingdom
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